Starting Out in Crisis Management

Provides new practitioners of civil protection an understanding of multi-agency Integrated Emergency Management (IEM)


Joint Emergency Services Interoperability Principles

Teaches the JESIP Joint Doctrine: the interoperability framework that sets out a standard approach to multi-agency working, along with training and awareness products for responding agencies to train their staff.


Introduction to Crisis Management

Provides an introduction to Crisis Management and the associated best practices.


Creating Crisis Management / Contingency Plans

Provides the skills and understanding necessary to create and develop effective contingency/crisis management plans.


Exercising Crisis Management / Contingency Plans

Provides delegates with the knowledge to exercise crisis management plans effectively


Introduction to Business Continuity

Introduces delegates to the Business Continuity Management (BCM) Lifecycle in order for them to understand the key functions of BCM.

“By failing to prepare you are preparing to fail”

– Benjamin Franklin


Evacuation Planning

Understand the key requirements and challenges involved with implementing an evacuation.

“Optimism bias is a well known psychological phenomenon that causes a person to believe that they are less at risk of experiencing a negative event compared to others. Don’t be fooled – be prepared.”


Responding and Recovering from CBRN

Introduce delegates new to the field of Chemical Biological Radiological and Nuclear (CBRN) with an understanding of the Response and Recovery arrangements that underpin CBRN, to enhance individual’s effectiveness and employability at the Bronze/Silver Level.


Working as a Liaison Officer

As Interoperability is key to multi agency activities, this course will help you to understand the requirements and challenges when acting as a Liaison Officer.


Decision Making in a Crisis

Staff will be trained on a Decision Model that is both dynamic and effective in a Crisis. The joint decision model is designed to help commanders make effective decisions together. As they establish shared situational awareness, they can develop a common operating picture.


Crisis Management ‘Train the Trainer’

This course teaches staff how to deliver effective Crisis Management Training.


Strategic Crisis Management

Prepares the delegate for crisis management activity at the local strategic level.


Recording Decisions in a Crisis

Equips staff with the knowledge and understanding of why and how to record decisions during a Crisis.


Tactical Crisis Management

Equips tactical staff with the knowledge and skills to apply Integrated Crisis management processes within their own organisation.   


Improving and Understanding Risk Management

Examine risk management and gain a detailed understanding of the risk management processes.

“Every person who prepares is one less person who panics in a crisis.”

Mike Adamson, British Red Cross  


Communicating in a Crisis

Delegates acquire the knowledge and confidence to respond to any crisis management situation; deploying media and communications strategies in support of Incident Commanders to safeguard those at risk, reassure the wider public and keep your own staff informed.


Reviewing and Debriefing Exercises and Crises

Equips participants with the knowledge and skills they need to conduct a debrief following a crisis management, major or significant incident or an exercise.

“Preparedness is the calm before, during and after the storm.” (Anon)


Planning to Recover

Teaching organisations to plan for and activate the recovery phase of a crisis management.